3D Immersion FAQs

What is a Matterport 3D Model?

A Matterport 3D Model is a complete three-dimensional representation of a space, which lets you “walk” through the space to experience it as if you were there.

How is a Matterport 3D virtual tour different from a traditional virtual tour?

A traditional virtual tour isn’t really virtual. It’s just a gallery or video of stationary panoramic photos. Although techniques vary, most traditional tours don’t allow the viewer to move around within the space. At the very most, traditional tours offer 10 individual locations to view the space. Traditional photographers use DSLR cameras to capture multiple photos that are then stitched together to form a panorama which is viewed using special online plugins.

When we use the Matterport 3D camera, it allows the viewer to explore the space in up to 200 locations that are seamlessly stitched together. They can look up, look down, turn around, walk around items (such as a kitchen island) and see the space from multiple angles of their choosing. Because we use the professional and expensive Matterport 3D camera, we can create a completely virtual walk through to allow the viewer to better conceptualize the space.

How long does it take to create a tour?

It takes about 45 minutes per 1,000 square feet. It will take longer if people or pets are present during scanning and are constantly entering the view of the camera.

How is the tour created?

Our 3D camera is placed in multiple positions throughout the space. In each position, a camera body holding nine individual lenses (6 HDRs and 3 infrared) rotates with its built-in motor to gather data in 360 degrees. The data is then uploaded into the cloud for processing. It typically takes 24 hours for the data to be processed into a Model. The Model is then available to be shared online with a web link or embedded directly into a website.

What do I need to do before the appointment?

Please have the space cleaned and de-cluttered before your appointment. It should be staged and in “open-house’ condition. The camera will see everything and it cannot be taken out later.

Can my family or agent be present during the shoot?

People pets, small children and other potentially moving persons or objects should be removed from the interior of the area to be scanned or placed in a separate closed off room. The family or a representative may be present during filming, but they must remain out of view of the camera and any windows and mirrors. In the absence of specific prior instructions, we will use our professional opinion and discretion to compose, stage and create the finished product.

Do you shoot every room?

We shoot all interior spaces with the exception of small closets (such as a linen closet or pantry). The doors to all rooms to be scanned must be open when we begin. Garages are typically not scanned unless requested in advance. Generally if a human can walk into the area (such as a master closet), we include it. If there is a sensitive area, you may elect to not include it. However, this will mean the layout and floor plan views are not truly representative of the property.

How fast do you deliver?

Your Matterport 3D tour will usually be available within 24-36 hours for you to start showing.

How do I embed an Matterport Virtual Tour into a website?

Embedding a model is very straightforward: it’s similar to embedding a YouTube video. We will provide you with the code to cut and paste. You can also use a standard html link on websites, in emails and anywhere else web links are used.

Which browsers, tablets and smartphones are compatible?

The Matterport 3D Showcases created by Portland Picture use WebGL, the modern standard for 3D content on the web. On desktop computers, WebGL is supported by the latest version of Firefox, Chrome, Safari, and Internet Explorer. On mobile devices, WebGL is supported by Safari for iOS 8 and Chrome for Android. The tours look amazing on an iPad.

Can I import a Matterport 3D Model into CAD software?

Yes. We can provide you with an industry-standard OBJ file, which will contain both the 3D mesh and textures. There is no extra charge for this.

How long is my Tour available?

Matterport 3D Virtual Tours require an enormous amount of data which is stored in the cloud on the camera maker’s servers. The first year of hosting is included and is only $49 per model per year after that.

Can I host it on my site or put my own branding on the videos?

No. All models must be hosted on the Matterport cloud servers. White labeling is not available at this time. The text that appears when the model is loaded may be customized, such as “123 Main Street” or “The Majestic Hotel – Boston MA”

Is my Matterport 3D Virtual Tour public or private?

3D walk throughs, images and any other video created will be publicly available on the internet throughout the world and can be indexed by search engines. Any personal items, such as family photos, expensive artwork, jewelry or other personal property that you do not want to be seen by the public should be removed from view prior to the shoot.

What if the weather is bad on the day of my appointment?

We use High-Dynamic-Range Imaging (HDR) which allow the cameras to adjust to changes in light so both light and dark areas can be captured at the same time. This means that a space is good for scanning even on cloudy days. As long as there is interior lighting, the finished project will look as good, if not better, as a model created on a sunny day.

Can you scan my backyard, garden, pool or outdoor concert venue?

The Matterport Pro 3D Camera is designed for indoor use. Direct sunlight can interfere with data collection. You will be able to see through windows in our traditional service and view parts of the backyard or patio areas, but you will not be able to “walk through” them.

Can you “Photoshop” the Walk Through video?

No, we cannot retouch things out after the shoot or modify the color (darken or lighten). Whatever is in the spaces at the time of the shoot is what it will look like in the final product. Please note we do our best to avoid the camera showing up in mirrors or as a reflection in glass windows, it’s not always possible to avoid it in very tight spaces that have wall-to-wall mirrors.

Why do I sometimes see a small blur when panning down?

As a viewer walks through the finished 3-D model, they may see a very small blurred area in the middle of the scan if they pan all the way down to the bottom. The blur is created by the camera to block the legs of the tripod from view. We cannot remove it.

Why do some areas on my model have “black holes” when I am looking at the dollhouse or floor plan view?

Some areas may show as “black areas” on the final dollhouse or floor plan view (but not in the walk through view). This is normal, as these are areas the scanner cannot see and a human cannot see when walking through (such as inside a column, behind a chair in the corner or inside a small closet). Small non walk-in closets and very small storage spaces, pantries, residential garages and attics are not typically included in the scans.